Return Policy
At SNEEK, customer happiness comes first. Every product is freshly made, quality-checked, and packed with care. In case something doesn't work out, we offer a simple and fair return/exchange policy.
Eligibility & Timelines
Return or exchange requests must be raised within 2 days (48 hours) of delivery.
Items must be unused, unwashed, and returned in original condition with all tags and packaging.
Requests made after 2 days from delivery will not be eligible for return or exchange due to hygiene and quality-control standards.
(This quick window ensures fast handling and a fresh product experience for all customers.)
Damaged, Defective, or Wrong Item
If you receive an item that is:
- Incorrect
- Defective
- Damaged in transit
Please contact us within 7 days of delivery with photos/videos.
After verification, we will arrange a:
Free replacement OR
Full refund
No questions asked.
Non-Returnable Items
The following cannot be returned or exchanged:
- Clearance/Final Sale/Deals
- Limited-time promotional items
- Customized or special edition items
- Free gifts / bundles
- Items not returned in original condition
How to Request a Return / Exchange
Just message us with your order details:
📧 Email: support@sneek.com
Share:
- Order number
- Reason for return/exchange
- Photos if applicable
Our team will respond within 24 hours and guide you through the process.
Refunds
Once your return is approved and product passes inspection, your refund will be processed within 7 working days.
Refund options:
Original payment method
Store credit
(Bank/UPI timelines may vary.)
Shipping & Handling
Free pickup for defective/incorrect items
For size/other returns, return shipping charges may apply
If applicable, a small restocking fee will be communicated transparently — no hidden charges
Important Notes
All returns are subject to verification.
We reserve the right to refuse returns not meeting the policy.
Sale periods may have special return rules stated on product pages.
Quick Summary
| Scenario | Resolution |
| Wrong/Damaged Item - Report within 7 days | Free replacement/refund |
| Size/Fit/Preference - Request within 2 days | Exchange/Store Credit |
| ₹99/Sale Items/Final sale (unless defective) - Request after 2 days | Not eligible |
Thank you for supporting a growing brand ❤️
We always aim to offer fair and friendly service.
